Term and condition

Terms & Conditions

A NOTE ON THIS VERSION

This document is written to match what dawaBook actually does today — a directory and contact tool, not a marketplace that sells medicines or guarantees stock. Several sections exist specifically to state that boundary clearly. This is a draft for legal review before publication. Bracketed notes mark points that need a decision or a lawyer's sign-off — they are flagged, not filled in with a guess.

These terms govern your use of the dawaBook app and website. By registering, you agree to them. Please read
them alongside the dawaBook Privacy Policy, which explains what information we collect and why.

WHAT DAWABOOK IS NOT

dawaBook does not use cookies or website tracking technology of the kind used for advertising, since the app is what most people use — the website is limited to basic information about the service. dawaBook does not show retailers the price (MRP) of any medicine. Manufacturer price data is used internally only, to help match the same medicine correctly when it is listed by more than one wholesaler. dawaBook does not show live stock levels. A wholesaler appearing against a medicine means they have told us they deal in it — not that a specific quantity is available right now. dawaBook does not process any payment for medicines, and takes no part in what a retailer and wholesaler agree between themselves.

You must be at least 18 years old and operating a genuine retail or wholesale pharmaceutical business to register.
You register as either a retailer or a wholesaler. One phone number may hold one account; a business needing both roles should use two numbers.
You are responsible for keeping your account secure and for all activity under it. Signing in on a new device will end any existing session on another device, for your account’s security.
You must provide accurate information at registration, including a genuine drug licence number where required, and keep it up to date.
We may suspend or terminate an account that provides false information, misuses the Platform, or
violates these terms.

A wholesaler’s listing is not shown to retailers until dawaBook has reviewed the registration details provided, including the drug licence number.
dawaBook’s review is a reasonableness check, not a guarantee. We do not independently verify a drug licence against any government database, because no such lookup is currently available to us. A retailer should exercise their own judgement, as they would with any supplier.
Changing your firm name, drug licence number, or GST number will return your listing to review before it is shown to retailers again.
Listing on dawaBook is free, with no time limit. A wholesaler may pay only for optional promoted
placement, which affects the order listings appear in and is always clearly labelled — it never changes who appears, only where.

New retailer accounts receive a period of free search access from the date of registration.
After that period, continued use of search requires an active paid plan. Pricing is shown in the app before you are asked to pay.
As of this version of these terms, dawaBook does not yet process payments; this section will be updated when payment collection is introduced, and you will be shown the change.
dawaBook does not charge for viewing a wholesaler’s contact details, calling, messaging, or sending a purchase request — only continued search access after the free period is a paid feature.

A retailer may leave a rating and review for a wholesaler only after contacting them through the app — by call, WhatsApp, or purchase request. This is to keep reviews meaningful.
Reviews must be honest and based on genuine experience. dawaBook may remove a review found to be false, abusive, or posted by someone with no genuine interaction with the wholesaler.
A wholesaler may post one public reply to a review.
Any user may report a listing they believe is incorrect, closed, or fraudulent. dawaBook will investigate
reported listings but does not guarantee a specific outcome or timeframe

You agree not to:

Provide false information about your identity, business, or licensing.
Use the Platform to advertise, sell, or facilitate the sale of counterfeit, expired, or illegally sourced
medicines.
Attempt to access another user’s account, or share your own account with someone else.
Use automated means to extract data from the Platform (“scraping”) without our written permission.
Post a review, reply, or report that is knowingly false or intended to harm a competitor rather than inform other users.

PLEASE READ THIS SECTION CAREFULLY

We may suspend or remove a listing or account that violates these terms, provides false licensing
information, or is the subject of credible reports of fraud or illegal activity.
You may stop using dawaBook and request deletion of your account and data at any time from within the app, as described in the Privacy Policy

We may update these terms as dawaBook changes. Continuing to use the Platform after an update means you accept the revised terms. For significant changes — particularly around payment, as noted in Section 4 — we will make this clear within the app.

[To be confirmed by legal counsel: these terms are governed by the laws of India, with courts in Indore, Madhya Pradesh having jurisdiction, unless otherwise required by applicable law.]

Email

[email protected]

Phone

+91 1234567890

Address

Indore, Madhya Pradesh, India

BEFORE THIS GOES LIVE

This draft has not been reviewed by a lawyer. Sections 7 and 10 in particular — liability limits and governing law/jurisdiction — should not be published without legal review, since they carry real consequences if a dispute ever arises. Confirm the contact details above are correct and current before publication. This document and the Privacy Policy should be published together and cross-referenced, and both should be reachable from the same in-app screen described in the feature request.

Terms & Conditions

A NOTE ON THIS VERSION

On this page